Phone

Supercharge your calling and texting.

Plan Cards

US & CA Unlimited

Phone US & CA Unlimited added to Workplace Basic.

Phone
- Domestic calling (unlimited or metered)
- Domestic SMS & MMS
- Domestic online fax (50 pages per month)
- International calling (metered)
- Domestic phone number included
- Call recording
- Integrations with Salesforce, Slack, Contact Center, Microsoft and Google
- One management portal
- Make & receive calls from multiple devices and apps
AI Companion
- Post-call summaries
- Voicemail prioritization
- Task extraction
Meetings
- 40 minutes per meeting
- 100 participants per meeting
Team Chat
- Instant messaging
AI Productivity Suite
- Unlimited manual creation and edits
- Limited AI capabilities

Pro Plus

Bundle - All essential features of Workplace Pro bundled with Phone.

Pro Plus
- Phone added to Workplace Pro.
- US & CA Unlimited
Phone
- Domestic calling (unlimited)
Meetings
- 30 hours
- 100 participants per meeting
AI Companion
- Unlimited in-meeting use
- In Zoom Workplace and on the web
- (My Notes) for Zoom and third-party meeting platforms
Video Management
- Group videos in channels (25 unique viewers)
- Zoom recordings, Clips, and uploads
Team Chat
- Instant messaging
Scheduler
- 1 personal booking page
Canvas
- Unlimited file attachments
Whiteboard
- 3 editable whiteboards
Clips
- Unlimited clips
- Custom avatars (3 mins per month)
Mail
- Zoom Mail
Calendar
- Zoom Calendar
Tasks
- Surface, manage, and complete tasks
Hub
- One place for your Zoom files
Cloud storage
- 10 GB per user
Live Chat Support

Business Plus

Bundle - All essential features of Workplace Business bundled with Phone.

Business Plus
- Phone added to Workplace Business.
- US & CA Unlimited
Phone
- Domestic online fax (unlimited)
Meetings
- 300 participants
Scheduler
- Unlimited booking pages
Whiteboard
- Unlimited whiteboards
Extras
- SSO, managed domains
- Multi-region storage and media control
- Device management
- Information barriers and other policies
- Archival and data loss prevention APIs

Comparison

License Count

Each plan has specific limits on how many users can be assigned meeting licenses or other user accounts.

Phone

VoIP calling
- unlimited: true
- proPlus: true
- businessPlus: true
Domestic calling (unlimited)
- unlimited: true
- proPlus: true
- businessPlus: true
Domestic SMS
- unlimited: Available in United States & Canada
- proPlus: Available in United States & Canada
- businessPlus: Available in United States & Canada
Domestic MMS
- unlimited: Available in United States & Canada
- proPlus: Available in United States & Canada
- businessPlus: Available in United States & Canada
Domestic online fax
- unlimited: 50 pages included
- proPlus: 50 pages included
- businessPlus: Unlimited
International calling (metered)
- unlimited: true
- proPlus: true
- businessPlus: true
Domestic phone number included
- unlimited: true
- proPlus: true
- businessPlus: true
Industry-leading HD call quality
- unlimited: true
- proPlus: true
- businessPlus: true
24x7 Live Chat & Phone Support
- unlimited: true
- proPlus: true
- businessPlus: true
Native Windows, MacOS and Linux desktop apps
- unlimited: true
- proPlus: true
- businessPlus: true
Native mobile apps for iOS and Android
- unlimited: true
- proPlus: true
- businessPlus: true
Port existing phone numbers or purchase new ones (DID)
- unlimited: true
- proPlus: true
- businessPlus: true
Toll free numbers
- unlimited: true
- proPlus: true
- businessPlus: true
Phone extension number
- unlimited: true
- proPlus: true
- businessPlus: true
Voicemail with transcription
- unlimited: true
- proPlus: true
- businessPlus: true
Unlimited auto attendants/IVR
- unlimited: true
- proPlus: true
- businessPlus: true
Dial by name directory
- unlimited: true
- proPlus: true
- businessPlus: true
Automatic call distribution groups (ACD) with call queueing
- unlimited: true
- proPlus: true
- businessPlus: true
Barge/Monitor/Whisper/Takeover
- unlimited: true
- proPlus: true
- businessPlus: true
Holiday and business hours routing
- unlimited: true
- proPlus: true
- businessPlus: true
3-Way ad hoc conference calls
- unlimited: true
- proPlus: true
- businessPlus: true
Call recording
- unlimited: true
- proPlus: true
- businessPlus: true
Configurable anonymous and specified call blocking
- unlimited: true
- proPlus: true
- businessPlus: true
Emergency calling
- unlimited: true
- proPlus: true
- businessPlus: true
Nomadic E911 addressing (US and Canada) -
- unlimited: true
- proPlus: true
- businessPlus: true
Emergency response center
- unlimited: true
- proPlus: true
- businessPlus: true
Shared line appearance/delegation
- unlimited: true
- proPlus: true
- businessPlus: true
Call handoff between devices
- unlimited: true
- proPlus: true
- businessPlus: true
Call park
- unlimited: true
- proPlus: true
- businessPlus: true
Push-to-Talk
- unlimited: true
- proPlus: true
- businessPlus: true
Access post-call summaries
- unlimited: true
- proPlus: true
- businessPlus: true
Voicemail task extraction
- unlimited: true
- proPlus: true
- businessPlus: true
Voicemail prioritization
- unlimited: true
- proPlus: true
- businessPlus: true
Team SMS summary thread
- unlimited: Available with Zoom Phone Customer Engagement Pack add-on
- proPlus: Available with Zoom Phone Customer Engagement Pack add-on
- businessPlus: Available with Zoom Phone Customer Engagement Pack add-on
Plug-and-play VoIP phones
- unlimited: true
- proPlus: true
- businessPlus: true
Analog devices support (ATA, paging, etc.)
- unlimited: true
- proPlus: true
- businessPlus: true
Hot desking
- unlimited: true
- proPlus: true
- businessPlus: true
Elevate a call to a video conference with Zoom Meetings
- unlimited: true
- proPlus: true
- businessPlus: true
Transfer a call to a Zoom Meeting or Zoom Room
- unlimited: true
- proPlus: true
- businessPlus: true
Integration with Salesforce
- unlimited: true
- proPlus: true
- businessPlus: true
Integration with Slack
- unlimited: true
- proPlus: true
- businessPlus: true
Integration with Contact Center
- unlimited: true
- proPlus: true
- businessPlus: true
Integration with Microsoft
- unlimited: true
- proPlus: true
- businessPlus: true
Integration with Google
- unlimited: true
- proPlus: true
- businessPlus: true
Single sign-on via SAML 2.0
- unlimited: true
- proPlus: false
- businessPlus: true
256-bit authentication / media encryption support
- unlimited: true
- proPlus: true
- businessPlus: true
Enterprise APIs and security
- unlimited: true
- proPlus: true
- businessPlus: true
Zero-touch provisioning of phones
- unlimited: true
- proPlus: true
- businessPlus: true
Mix types of plans in an account
- unlimited: true
- proPlus: true
- businessPlus: true
FEDRamp moderate compliance
- unlimited: true
- proPlus: true
- businessPlus: true
Real time reporting and quality dashboards
- unlimited: true
- proPlus: true
- businessPlus: true
Support for virtual desktop (VDI) environment
- unlimited: true
- proPlus: true
- businessPlus: true
Bring your own carrier support
- unlimited: true
- proPlus: true
- businessPlus: true
Hybrid integration to legacy PBXs
- unlimited: true
- proPlus: true
- businessPlus: true

Meetings

Simplified video conferencing and messaging across any device

Meeting duration
- proPlus: 30 hours
- businessPlus: 30 hours
- unlimited: 40 mins
Participant capacity
- proPlus: 100
- businessPlus: 300
Recording
- unlimited: Local
- proPlus: Local & 10 GB cloud (per license)
- businessPlus: Local & 15 GB cloud (per license)
Unlimited meetings
- proPlus: true
- businessPlus: true
Automated Captions
- proPlus: true
- businessPlus: true
Telephone dial-in
- proPlus: Toll-based
- businessPlus: Toll-based
Screen sharing
- proPlus: true
- businessPlus: true
Breakout rooms
- proPlus: true
- businessPlus: true
Virtual background
- proPlus: true
- businessPlus: true
Personal Meeting ID
- proPlus: true
- businessPlus: true
Host controls
- proPlus: true
- businessPlus: true
Co-Annotation on screen share
- proPlus: true
- businessPlus: true
Remote keyboard & mouse Control
- proPlus: true
- businessPlus: true
Multi-share
- proPlus: true
- businessPlus: true
Waiting room
- proPlus: true
- businessPlus: true
Built into Zoom for home devices
- proPlus: true
- businessPlus: true
Pin multiple people
- proPlus: true
- businessPlus: true
Spotlight multiple people
- proPlus: true
- businessPlus: true
Filters
- proPlus: true
- businessPlus: true
Polling
- proPlus: true
- businessPlus: true
Co-host & alternate host
- proPlus: true
- businessPlus: true
Assign meeting scheduler
- proPlus: true
- businessPlus: true
REST API
- proPlus: Pro REST API Rate Limits
- businessPlus: REST API Rate Limits
Skype for Business (Lync) interoperability
- proPlus: true
- businessPlus: true
Streaming
- proPlus: true
- businessPlus: true
Reporting
- proPlus: true
- businessPlus: true
User management
- proPlus: true
- businessPlus: true
Admin portal
- businessPlus: true
LTI integration
- businessPlus: true
Recording transcripts
- proPlus: true
- businessPlus: true
Branding
- businessPlus: true
Managed domains
- businessPlus: true
Language interpretations
- proPlus: true
- businessPlus: true
Custom Mail Domain
- businessPlus: true
Avatars
- proPlus: true
- businessPlus: true
In-meeting reactions
- proPlus: true
- businessPlus: true
Appearance touch up
- proPlus: true
- businessPlus: true
Original sound for musicians
- proPlus: true
- businessPlus: true

AI features

AI note-taking
- proPlus: Unlimited
- businessPlus: Unlimited
- unlimited: 3
Speaker identification
- proPlus: In Zoom Meetings
- businessPlus: In Zoom Meetings
- unlimited: In Zoom Meetings
Cross platform support
- proPlus: AI note-taking across Zoom, Microsoft Teams, Google Meet, in-person meetings, and 3rd-party meetings
- businessPlus: AI note-taking across Zoom, Microsoft Teams, Google Meet, in-person meetings, and 3rd-party meetings
- unlimited: AI note-taking across Zoom, Microsoft Teams, Google Meet, in-person meetings, and 3rd-party meetings
Meeting summaries
- proPlus: Unlimited
- businessPlus: Unlimited
- unlimited: 3
In meeting questions
- proPlus: Unlimited
- businessPlus: Unlimited
- unlimited: 3
AI queries in the side panel
- proPlus: Unlimited
- businessPlus: Unlimited
- unlimited: 20
AI queries on the web
- proPlus: Unlimited
- businessPlus: Unlimited
- unlimited: 20
Writing mode
- proPlus: Unlimited
- businessPlus: Unlimited
- unlimited: 3
Personal workflows
- proPlus: Unlimited
- businessPlus: Unlimited
- unlimited: 1 saved workflow, 3 runs
Intelligent retrieval
- proPlus: Unlimited Zoom, Google and Microsoft content and manual file upload
- businessPlus: Unlimited Zoom, Google and Microsoft content and manual file upload
- unlimited: 10 total files with 10 MB/file plus 3 Zoom Meetings
Transcribe in-person meetings
- proPlus: Unlimited
- businessPlus: Unlimited
- unlimited: 90 minutes per month

Video Management

Group videos in channels
- proPlus: 25 unique viewers
- businessPlus: 25 unique viewers
Zoom recordings, Clips, and uploads
- proPlus: true
- businessPlus: true

Team Chat

Chat allows you to easily send group text, files, screen captures, code snippets, voice messages and images. Text can be formatted and users can share GIFs and emojis as well. Presence displays whether chat participants are active on desktop or mobile devices, or busy in meetings.

Persistent meeting chat
- proPlus: true
- businessPlus: true
Direct, Channel, or Group Chat
- proPlus: true
- businessPlus: true
Message and file history
- proPlus: true
- businessPlus: true
Find people, channels, and files in search
- proPlus: true
- businessPlus: true
Application Integrations
- proPlus: true
- businessPlus: true
Secure file sharing
- proPlus: true
- businessPlus: true

Scheduler

Zoom Scheduler optimizes scheduling by sharing your availability for others to conveniently book appointments. Works seamlessly with your Zoom Meetings and Zoom Mail and Calendar, and integrates with Google and Microsoft 365.

Whiteboard

Canvas

Supercharge collaboration with AI-first Canvas docs that transform meeting content into actionable documents, wikis, and projects

Clips

Effortlessly create, edit, and share short videos. Stored clips are easily discoverable, boosting engagement.

Custom Avatars
- unlimited: 1 minute per lifetime
- businessPlus: 3 minutes per month
- proPlus: 3 minutes per month

Mail

Custom Mail Domain
- businessPlus: true

Calendar

Tasks

Stay on top of action items and complete them on time with an AI-first solution that provides task recommendations based on conversations and meeting summaries in Zoom Workplace.

Workflow Automation

Zoom Workflow Automation streamlines work, integrates with third-party apps, and leverages AI features to provide actionable insights. Enjoy unlimited runs for a limited time—pricing and terms are subject to change after the promotional period.

Hub

Stay organized and move faster with a centralized, AI-first hub for your Zoom files and productivity tools. Search smarter and get instant answers with AI Companion to access content across Canvas, Whiteboard, Clips, and more.

Cloud Storage

Technical Support

Knowledge Base
- proPlus: true
- businessPlus: true
- unlimited: true
Zoom Community
- proPlus: true
- businessPlus: true
- unlimited: true
Zoom Virtual Agent for Chat and Phone
- proPlus: true
- businessPlus: true
- unlimited: true
Live Chat Support
- proPlus: Accounts with subscriptions over $10 USD/month
- businessPlus: Accounts with subscriptions over $10 USD/month
- unlimited: Accounts with subscriptions over $10 USD/month
Live Phone Support
- proPlus: Accounts with subscriptions over $200 USD/month
- businessPlus: Accounts with subscriptions over $200 USD/month
- unlimited: Accounts with subscriptions over $200 USD/month

Essential Apps

Translated Captions

Workplace Integrations

Microsoft
- proPlus: true
- businessPlus: true
Google
- proPlus: true
- businessPlus: true
Salesforce
- proPlus: true
- businessPlus: true
ServiceNow
- proPlus: true
- businessPlus: true
Hubspot
- proPlus: true
- businessPlus: true

Security and Compliance

End-to-end encryption for Zoom Meetings
- proPlus: true
- businessPlus: true
Enterprise-grade security features
- proPlus: true
- businessPlus: true
Encryption by Default
- proPlus: true
- businessPlus: true
GDPR control
- proPlus: true
- businessPlus: true
Single sign-on via SAML 2.0
- proPlus: false
- businessPlus: true

FAQ

Do you have a list of calling destinations and rates?

Please click here for a detailed list of PSTN calling destinations and rates.

Who is the Global Select plan best suited for?

This plan is best for companies with locations across multiple countries, who may currently be managing multiple telephony carrier relationships. This plan provides domestic calling across 40+ different countries under a single rate plan as well as a direct dial number (DID) for each license.

What is included in Pro Global Select?

A local direct dial number and unlimited domestic calling is included for each license. Any calls outside the calling area would be toll calls, or you can also add on unlimited International calling if your business requires a high volume of calls between countries. (Companies that do not require individual direct dial numbers may elect to go with the Zoom Phone Pro license.)

What if my country is not included on the list of Local PSTN Countries?

Please contact us to discuss your needs

Are there other options other than Pro Global Select to consider?

Zoom Phone Pro: Advanced calling features without a direct dial number. Includes extension to extension and outbound calling. This plan is also used for Bring-Your-Own-Carrier.

Regional Plans US/Canada or United Kingdom/Ireland or Australia/New Zealand: A full-featured plan with a direct dial number and domestic calling in the region listed for the plan (US/Canada plan includes Puerto Rico domestic calling).

Do you charge sales or consumption taxes or VAT?

Zoom Services are available to both Business and Personal customers globally. Whether indirect taxes (e.g. sales tax, VAT, GST, or comparable consumption taxes) are charged will depend on jurisdictional tax law, your exemption status, ‘Sold To’ address and the Zoom Services purchased. If your online order includes indirect taxes, you will see the tax amount applied in your shopping cart after the billing step and before checkout is complete.

Where can I find Zoom's Terms of Service?

Zoom's Terms of Service can be found in our trust center.

What payment methods do you accept?

Zoom accepts credit card, PayPal, and other mobile wallet and bank payment methods which may vary based on eligibility (ie. browser or country). For more information, please visit our support article.

Can I pay quarterly or for more than a year up-front?

In most cases, Zoom allows for additional billing cadences such as quarterly. Zoom offers pre-paid packages in 1, 2, and 3-year increments. Please Contact Sales for pricing.

How does the subscription service work? Can I cancel my subscription?

Zoom is a subscription-based service, which means that your plan renews every month or year (depending on the term you choose). You can cancel your subscription at any time during your plan term to cancel the auto-renewal of your subscription.

Where can I find a Zoom W-9 for my business?

If your business requires service providers to have a W-9 form on file for tax records, you can find a copy of Zoom's W-9 here.

How does Zoom keep the product secure?

Securing your Zoom Meetings can start before your event even begins, with a robust set of pre-meeting features, including Waiting Rooms, Join by Domain, and Passcodes. Zoom also has controls at your fingertips to ensure your meetings are secure and disruption-free. Zoom takes care to ensure your data is secure at all times using learn more about our privacy and security features in our trust center.

How does Zoom support non-profits?

Zoom offers verified nonprofit organizations worldwide a 50% discount on Zoom Workplace Pro, Workplace Business, Webinars and Large Meetings. For further details and to see if your nonprofit is eligible, please visit our Zoom Cares page.

For US non-profit organizations eligible for a sales tax exemption, follow the support guide to submit your exemption certificate. Some certificates may need manual review and result in initial tax charges, but once approved, any applicable taxes paid will be refunded to your original payment method.