Enterprise

Monthly
Annually Save up to 16%
Compare All Features
Essentials
Premium
Elite
Voice, Video, Chat, and SMS
Flow Editor + IVR
Real-Time Transcription
Remote Control
Agent CTI Integration
Surveys / VoC
Data Privacy
AI Companion for Contact Center
Email
Social
Outbound Dialers
Cobrowse
AI Expert Assist
Quality Management
Workforce Management
Virtual Agent
Available as add on
Available as add on
Available as add on

Enhance your Zoom Contact Center experience

Zoom Virtual Agent
Contact sales for pricing
Delight customers and reduce costs with fast, accurate self-service and intelligent agent handoffs.
Toll-Free numbers
From $5/month Zoom Contact Center Required
Add toll-free numbers to your phone plan to allow others to contact you free of charge.
Cloud Storage
From $10/month Zoom Contact Center Required
Store, stream, and download your content directly from the Zoom Cloud
Virtual Service Phone Number
From $5/month Zoom Contact Center Required
Enhance your Zoom Contact Center plan with additional local, toll-free, or international premium numbers.
Workforce Management
From $20/month Zoom Contact Center Required
Track and optimize your customer service teams with Workforce Management.
Quality Management
From $30/month Zoom Contact Center Required
AI-powered solution that captures interactions and leverages them as insights to coach and improve agent performance
AI Expert Assist
From $40/month Zoom Contact Center Required
Improve agent, supervisor, and customer experiences with generative AI tools designed for CX leaders.