Contact Center

Streamline customer interactions.

Plan Cards

Essentials

Inbound omnichannel contact center with VoC.

Contact Center
- Flow Editor + IVR
- Real-Time Transcription
- Screen Sharing & Remote Control
- Agent CTI Integration (CRM, ZEN, NOW, MSFT)
- Agent Mobile
- Surveys / VoC
- Data Privacy (PII Redaction & Encryption at Rest)
- Voice, Video, Chat, and SMS (Inbound channels)
AI
- Summarize conversations
- Generate post-call tasks
- Live sentiment and speech analytics

Premium

Inbound & outbound omnichannel (including social channels) contact center with Cobrowse.

Contact Center
- Email (Digital channels)
- Social (Digital channels)
- Work Items
- Outbound Dialers (Progressive, Preview)
- Cobrowse

Elite

Omnichannel contact center including AI Expert Assist and Workforce Engagement Management

AI
- Expert Assist
- Advanced Quality Management
- Advanced Quality Management for Zoom Virtual Agent
- Workforce Management
- Engagement Brief
- Live AI Interpreter

Comparison

Voice, Video, Chat, and SMS <a tabindex="-1" aria-label="See rates" target="_blank" href="https://zoom.us/billing/pbx/rates?audioProduct=ZCC">See rates</a>
- essentials: true
- premium: true
- elite: true
Flow Editor + IVR
- essentials: true
- premium: true
- elite: true
Real-Time Transcription
- essentials: true
- premium: true
- elite: true
Screen Sharing & Remote Control
- essentials: true
- premium: true
- elite: true
Agent CTI Integration
- essentials: true
- premium: true
- elite: true
Surveys / VoC
- essentials: true
- premium: true
- elite: true
Data Privacy
- essentials: true
- premium: true
- elite: true
Included AI for Contact Center
- essentials: true
- premium: true
- elite: true
Email
- premium: true
- elite: true
Social
- premium: true
- elite: true
Outbound Dialers
- premium: true
- elite: true
Agentless Dialer
- essentials: Available as add on
- premium: Available as add on
- elite: Available as add on
Cobrowse
- premium: true
- elite: true
AI Expert Assist 2.0
- essentials: Available as add on
- premium: Available as add on
- elite: true
AI Intent Routing
- essentials: Available as add on
- premium: Available as add on
- elite: Available as add on
Workforce Management
- elite: true
Virtual Agent
- essentials: Available as add on
- premium: Available as add on
- elite: Available as add on
CX Insights
- essentials: Available as add on
- premium: Available as add on
- elite: Available as add on
Advanced Quality Management for Zoom Virtual Agent
- elite: true
Work Items
- premium: true
- elite: true
AI Expert Assist 3.0
- elite: true
Live AI Interpreter
- essentials: Available as add on
- premium: Available as add on
- elite: true

Pricing

Upcoming Meetings