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Normal, Reasonable Business Use

Zoom's unlimited service plans and features are for normal use and are plan specific. Normal, reasonable use on Zoom's unlimited plans must be in accordance with the Reasonable Use Policy as stated herein, our Terms of Service and consistent with the types and levels of usage by typical customers on the plan. Unauthorized or excessive use beyond that normally experienced by business customers may result in unlimited plan service termination. Should unlimited plan service be terminated, Customer will be billed at the current prevailing rate.

Zoom Reasonable Use Policy

Zoom has prepared this Reasonable Use Policy ("Policy") as a guide for its customers to understand the intended and permissible uses of our service, and to prevent exploitation, fraud, and abuse of its unlimited usage plans. This Policy is based upon the relevant provisions in our Terms of Service and is applicable to all our services. Our Terms of Service are located at https://zoom.us/terms.

Zoom may determine that abnormal, unreasonable or impermissible usage is occurring, and may take appropriate steps, including suspension or termination of service, even if the number of minutes or storage space used is not excessive, when a customer's calling patterns during more than one month reflect excessive:

  • call lengths;
  • uninterrupted meeting recordings;
  • excessive recorded meeting length;
  • calls made outside of business hours;
  • other calling patterns indicative of an attempt to evade enforcement of this Reasonable Use Policy

In addition, Unlimited recording plans cannot, under any circumstances, be used for security systems.