Zoom Premier Support

Get the help you need quick and easy with plans that provide prioritized responses and dedicated management

Zoom Premier Support offers expert help when you need help the most

Speed to resolution, while maximizing uptime availability of the Zoom Service

Administrators get prioritized routing to trained technical personnel

Technical Account Managers will be your trusted advisor for service-related activities

	Access	Premier	Premier +
24x7 Global Access	Free Users, All Members + Admins	All Members+Admins	All Members+Admins
Self Service & Chat Bot	Free Users, All Members + Admins	All Members+Admins	All Members+Admins
Frontline Tier 1 (Chat, Ticket)	Licensed Members + Admins	Licensed Members	Licensed Members
Frontline Tier 1 (Phone)	Licensed Admins*	Licensed Members	Licensed Members
Priority Response		Included	Included
Direct Tier 2 (Chat, Ticket and Phone)		Licensed Admins	Licensed Admins
Automated Escalation			Included
Technical Account Manager			Included

* Access phone support available only for Business, Enterprise, and Education customers

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