You’ll often now find an FCA enforcer ‘walking the floor’ in a regulated financial firm, randomly asking front-line staff about their understanding of how Conduct and Culture rules play out in their day-to-day work. Together with more formal investigations of Senior Managers, these interviews are revealing that behavioural bias is a major factor in firms’ failures of risk control, compliance, conduct and culture.
From high-profile recent cases such as Woodford – where hard facts were ignored in favour of following crowd sentiment – to overoptimistic groupthink in many boardrooms where decisions are barely challenged, daily news brings fresh examples of destructive behavioural bias.
Now that the regulator is focusing on behavioural bias, it expects all regulated firms to educate themselves about how this risk can compromise decisions on what and how to sell, the design of products, how a team works together day-to-day, and how a board directs the business. Join us to learn more.
In this FREE 60 minute webinar with conduct expert Dr. Roger Miles and Adrian Harvey, CEO of Elephants don't forget, we single out:
• example biases that the regulator is most concerned about
• how to avoid bias in your firm leading to conduct and culture failings
• what your firm needs to do to move safely ahead of the regulator’s enforcement agenda
• how to turn bias to improve customer or client outcome