This training is designed to help you get the most from your Brightmetrics reporting and analytics service and your ShoreTel system. We’ll specifically focus on on Brightmetrics On Demand Reports:
In the first half of this training, you will learn the basics of navigating Brightmetrics reports including:
- Viewing reports and interpreting data
- Adjusting and saving reports
- Sharing reports and user permissions
- Scheduled email delivery of reports
The second half of this training will delve into the more advanced functions available for Brightmetrics reports:
- Advanced sorting
- Custom calculated fields
To get the most benefit from of this training session, please log into your Brightmetrics account to gain some familiarity with the service prior to attending this session.
Brightmetrics training is available every Wednesday of most months and is open to any employee of a Brightmetrics customer.