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The Housing Ombudsman Service - Spotlight on complaints about heating, hot water and energy in social housing
We’ve published a report focused on complaints about heating and hot water, identifying unnecessary delays in resolving issues together with landlords’ management of contractors as particular issues of concern. The report highlights the serious impact these complaints can have on residents, especially when dealing with vulnerable households. The session will also cover our learning from this report.

May 18, 2021 11:00 AM in London

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