Tuesday, August 6th
8:00pm to 9:00pm EST
Topic: Building supportive relationships at work using the Feedforward technique
Presenter: Associate Professor Marie-Hélène Budworth
Feedback does not work, at least not the way that we think it does. Managers assume that performance reviews allow employees to correct their behaviour and improve their performance. However, research tells us that in 2/3 of controlled studies people's performance either does not change or declines after receiving performance feedback. We also know that managers do not like to have performance management conversations with their direct reports. Yet, many of the tools and techniques that we use to manage performance rely heavily on feedback systems. In this webinar, Marie-Hélène Budworth, Associate Professor in the the School of Human Resource Management at York University, will review the use of feedback as a developmental tool outlining what we know and what we don’t know. She will introduce the principles of the Feedforward Interview, an alternative performance management tool where participants focus on future performance rather than past errors. Finally, she will provide evidence of the utility of Feedforward based on her own research.
Marie-Hélène Budworth is an Associate Professor in the the School of Human Resource Management, York University. Her areas of expertise include motivation, learning, and development. Dr. Budworth has published in a range of academic journals and published book chapters on topics such as employee motivation and coaching.