This training is designed to help you get the most from your Brightmetrics reporting and analytics service and your ShoreTel system. We’ll specifically focus on Brightmetrics Dashboards:
In the first half of this training, you will learn the basics of navigating Brightmetrics dashboards:
- Building dashboards and charts
- Real Time vs Historical data
- Drilling through to unleash the analytics engine behind the visualized data
- Interpreting results
The second half of this training will delve into some of the more advanced functions available for Brightmetrics dashboards:
- Setting targets and warning thresholds
- Cumulative charts
- Offsetting times
- Custom Calculated Fields
To get the most benefit from of this training session, please log into your Brightmetrics account to gain some familiarity with the service prior to attending this session.
Brightmetrics training is available every Wednesday of most months and is open to any employee of a Brightmetrics customer.