WICT Professional Development Webinar Series 20019-2020
WICT #2 - Handle Difficult Conversations with Confidence!
Don't let that difficult conversation keep you awake at night. Learn a scripting technique for difficult conversations which will allow you to clearly communicate the issue, why it is of concern, propose a solution and inspire positive outcomes for a joint resolution. You will learn ways to diffuse anger in others and create safety in these conversations.

Oct 3, 2019 12:30 PM in Eastern Time (US and Canada)

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