According to the 2018 Ratchet+Wrench Industry Survey, a whopping 54 percent of respondents said “the shortage of qualified technicians” is the single biggest challenge facing the automotive service industry today. For many shop owners, finding and recruiting talent is a significant challenge—but that recruiting mentality shouldn’t stop after the hiring the process is over. With top talent in high demand, retaining those employees is more critical than ever. And one way to do that is by creating a strong shop culture where employees feel appreciated and respected and where they could see a long-term future.
In the first installment of the 2019 Ratchet+Wrench Webinar series, shop owner Ryan Clo will tackle that issue head-on, explaining how he’s built his teams at his multiple shops, the steps he’s taken to build a strong culture, as well as the challenges he’s faced along the way.
You will learn how to:
—Recruit and attract the top talent in your market
—Retain a team that builds your culture and grows your business
—Deal with employee, or even team, turnover