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Optimize Collections Operations: Combat Call Blocking Technology and Improve Contact Strategies
Learn how collections companies have significantly improved their contact rates. For decades, collections organizations have largely relied on compiled credit bureau and demographic information for their contact strategies. However these methods typically emphasize quantity over quality, with stale data, major gaps in coverage—often as high as 40% of phones—and lack of any true insight into crucial phone behavior, like the best time to call to reach a customer. In addition, call blocking and spam-tagging are jeopardizing industry contact rates: as many as 20% of legitimate calls may be blocked.

Fortunately, companies can now leverage device behavior intelligence and caller name optimization solutions to create smarter, more effective contact strategies. Attend this informative webinar where Neustar will address new unique solutions for dialing strategies including:

- Proactive CRM data management, to fill in CRM gaps and optimize which phones to dial

- Unique phone intelligence centered on activity and usage, to improve outbound dialing efficiency and right party contact rates

- Insights into when phones are most active by day and by hour

- Solutions to mitigate call blocking and spam mislabeling, and ensure consistent caller ID display

GDPR NOTICE: Registering for this webinar indicates opt-in consent to receive emails from Neustar.

Jul 25, 2018 2:00 PM in Eastern Time (US and Canada)

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Matt Edmunds
Executive Director, Risk Solutions @Neustar
Matt Edmunds is an Executive Director for Neustar Fraud, Risk and Compliance Solutions where he is focused on leveraging identity-related data and intelligence for smarter and safer contact strategies. Matt has over 20 years of unique contact center experience with both the operations and technology sides of the business and has led business units across the full consumer lifecycle including marketing, customer care, fraud, and collections. He spent nearly ten years at Capital One building and leading various teams in fraud and collections operations before moving to the contact center technology business. Matt spearheaded sales and solutions at SoundBite Communications duringthe high growth period of cloud customer contact technology that later sold the business to Genesys. At Genesys, Matt led the outbound communication sales and solutions team for over three years.
Jonjie Sena
Senior Director of Product Marketing, Communications Solutions @Neustar
With 20+ years’ experience in the communications industry, Jonjie drives innovative solutions to create business value for enterprises and service providers. At Neustar Jonjie leads go-to-market strategies to evolve, advance and deploy trusted identity, communication and service fulfillment solutions. Previously Jonjie held the positions of VP Marketing at TEOCO, VP Market Strategy at Ventraq and VP Products & Technology at ACE*COMM. Jonjie contributes to leading industry organizations, such as TM Forum and GSMA, and is the former chair of the ATIS Focus Group on Big Data Analytics (BDA). Jonjie has a BCompSc from the University of the Philippines and a MCompSc from the State University of New York.