Customer escalations are cost prohibitive and labor intensive. They impact your support and engineering operations, as well as lower your customer satisfaction and trust. Escalations can be the bane of Customer Support’s existence. What if you could use escalation prediction and prevention to turn this around?
Join us to hear how Support at a leading enterprise B2B provider has benefited from predicting and preventing escalations using cutting edge technology and workflows. Al Harper, Sr. Manager of Support Readiness at Nutanix will share the support challenges they overcame to delight customers and earn their loyalty. In this webinar you will learn:
* How Nutanix uses SupportLogic’s escalation prediction capabilities to improve customer satisfaction
* Ways Customer Support and Product Engineering can effectively collaborate on critical accounts
* Use cases for proactively predicting and managing issues most likely to be escalated
Al Harper is Sr. Manager of Support Readiness at Nutanix and Omid Razavi is VP of Customer Success and Services at SupportLogic.