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Walking the Tightrope of Rising Customer Expectations: Lessons from the CIO of Zendesk

00:43:00

Sep 5, 2019 10:53 AM

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Speakers

Colleen Berube
CIO @Zendesk
Colleen Berube is a Digital and Business Model Transformation Leader who assists companies in navigating the changing technology landscape and its implications for the market as well as inside the enterprise. She has nearly two decades of experience in IT leadership, strategy, IT innovation, enterprise software and business consultation. Colleen is known for her ability to successfully navigate complex business transitions, to elevate and leverage IT as a differentiator, and to build amazing teams that surpass expectations. Colleen was previously an Executive in Residence with PwC where she works on various commercial and internal initiatives providing ‘the voice of the client.’ Prior to PwC, Colleen was Vice President of IT for Adobe Systems, where she was responsible for all business systems, e-commerce and information management. She was responsible for the strategic direction and delivery of the Adobe’s large-scale transformation to the Subscription Economy. She led a global