The people have spoken and it’s confirmed that the collection industry is ready to prioritize new technology, emphasis on SMS, email, IVR and other digital channels. And consumers agree! They prefer to use newer digital channels to pay and communicate with on a daily basis. The confusion isn’t what needs to be done, it’s where do you, as an agency, start? Attendees will learn how to start putting together an effective multichannel strategy by breaking down planning into 3 steps. Learn the benefits of how fully integrated digital assets can provide immediate value throughout your agency, from reporting to collection rates, and how easy it is to start for you to start.