Most business interactions are virtual these days, via phone, computer, or mobile device. We think these channels are less expensive, but are they really? In this book, renowned communications expert Nick Morgan makes a compelling case for why they’re not. There’s a price for arms-length interaction that’s paid in currencies like misunderstanding, miscommunication, and mistrust.
In this session we’ll explore the implications of Nick’s research for customer and employee experience leaders and the programs we run.
Find the book on Amazon here: https://amzn.to/2XTEFvg