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Q&A with Marc Stickdorn. Focus topic: journey map ops
In this webinar, Marc Stickdorn will answer your questions on service design and journey mapping software. If you want to bring service design to your organization and scale it by using software, this is the right place to get some tips and learn from other people's experience.

The focus topic of this webinar will be journey map ops – a system of digital journey maps and respective coordinators who are in charge of tracking projects impacting CX/EX. Journey Map Ops can help you identify overlaps and contradictions between running and planned projects.

We'll discuss how to embed and scale service design throughout organizations by using journey maps as a customer-centric management tool for agile organizations.
As usual, there is also enough room for questions not directly connected to the conference.

You can ask your questions either during the session by typing into the chat or talking, or you can also share it in advance. Just drop us a line to mail@morethanmetrics.com and indicate you're referring to the Q&A session.

Marc Stickdorn is CEO and co-founder of More than Metrics, a company developing service design software for service designers / UX / CX / however you call it. As editor and co-author of the award-winning book “This is Service Design Thinking” and the second edition “This is Service Design Doing”, Marc has contributed to the development of the field for many yeas. Besides having gained many years of experience as trainer and consultant, he's also associate of renowned service design agencies and professor at various business and design schools.

By signing up to this webinar you agree to us contacting you regarding this and further webinars via email. You can unsubscribe anytime by dropping us an email to mail@morethanmetrics.com

Dec 5, 2019 05:00 PM in Vienna

Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: More than Metrics.