Time was, the collection agent who made the most money was the best employee at the company. But that is not the case anymore.
Collection agencies have developed scorecards to more accurately monitor the performance of employees and compliance is taking a much more prevalent role in determining whether someone is over- or underachieving.
In this webinar, sponsored by Peak Revenue Learning, a panel of collection agency executives will share their insights and techniques for monitoring employees to make sure they are maximizing their performance.
- Robin Borneman, Training & Development Manager, IC System
- Kelly Parsons-O’Brien, President at Credit Bureau Associates
- Christina Rioux, SVP at Credit Solutions