The mission of Customer Success is to increase sustainable, proven value for both your Customers and your Company.
What matters to Customers is the value they receive from their relationship with your company. What matters to your Company is the value that your Customer Success team brings to the bottom line and the effectiveness of the organization.
So, how do you demonstrate the value of Customer Success?
Join Mikael Blaisdell (The Customer Success Association) and Craig Soules (Natero) for a practical look at how Customer Success teams can prove value and ensure the continued support of their clients and leadership team.