Before the COVID-19 Pandemic, the use of information technology (IT) has seen acceptance in arbitral process internationally and invaded various aspects of arbitration, for example, online filing, videoconferencing, case management websites. Jurisdictions like Singapore and mainland China, have introduced online litigation, putting to good use commonplace and less complex IT in traditional proceeding. In light of the realities of the COVID-19 world, amid strict border closure and quarantine, Online dispute resolution (ODR), partially or wholly, being interpreted with wide definition, is increasingly gathering a strong momentum. Arbitration/Mediation users and service providers are forced to implement a solution that guarantees procedural effectiveness, cost efficiency and convenience, and if possible, renders work process with secured confidentiality and prompt justice. It becomes apparent that the frequency and sophistication of IT use has grown substantially. More virtual hearings are taking place, and less weight is given to confidentiality, security and data integrity. Instead, parties value the ease of accessibility and simplicity of use. Experts have varying opinions on the promise and pitfalls of international arbitration in the ‘’New Normal’’; however, international arbitration, along with international trade, has been forever changed by the Pandemic. Analyzing and understanding the pressure to consider virtual dispute resolutions is the only way ADR can rise to the forefront and adjust to the post-COVID legal landscape.
To better catching up, Vietnam International Arbitration Centre (VIAC) and its distinguished partner, ICC International Court of Arbitration jointly host the 2020 annual event with the introduction of IT advancement - a webinar on “INTERNATIONAL ARBITRATION IN THE NEW NORMAL – WHAT TO EXPECT AND TO BE NOTED?