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The State of Third-Party Collections 2019: Challenges, Trends and Innovations
The third-party debt collection industry is at a crossroads: Either modernize and adopt a consumer-centric approach or continue to face headwinds. While third-party collectors may find obstacles along the road ahead, there are also opportunities — if you know where to look.

Join TransUnion’s Javier Alvarado for a deep dive into our first-ever annual report focusing exclusively on third-party debt collection: The State of Third-Party Collections 2019: Challenges, Trends and Innovations

Key takeaways include:
• How compliance and regulation has made it tough to innovate.
• Brace yourself: The biggest expense for firms is expected to grow.
• The new, more effective consumer communication channels collectors are exploring as they await guidelines from the CFPB.
• Skip tracing? Batching? Speech analytics? The technologies forward-thinking agencies are deploying.

Dec 5, 2019 02:00 PM in Eastern Time (US and Canada)

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