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ZAA Professional Development: "When You Want to Get Furious, Get Curious- The Cliffnotes for Crucial Conversations"
The book Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson is gaining in popularity and that's because it's a great step by step guide on how to have crucial (difficult or contentious) conversations with our teammates, peers, family, friends, and any other human you might have to talk with, but who has time to read the whole book!?! We'll provide you with a cliffnotes version on how to have those conversations step by step!

Feb 15, 2021 08:00 PM in Eastern Time (US and Canada)

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