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Delivering Superior Experiences: How Positive Agent Experience Amplifies Customer Experience
Over a year into the pandemic, organizations are re-evaluating their customer experience (CX) strategies for the long term. Organizations are also recognizing that, along with the customer, the agent is a pivotal component of CX.

Agent experience (AX) is the sum of all interactions an agent has with his/her organization and can significantly impact business performance.

This webinar will shed light on the Agent Experience and its impact on the overall Customer Experience.

Jul 20, 2021 01:00 PM in Eastern Time (US and Canada)

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