Cultural competence is widely recognized as essential to the delivery of high quality and effective services and supports by policy makers, health, mental health and social service professionals, educators, and researchers. There is a solid base of evidence that cultural competence improves access, utilization, outcomes, and satisfaction in health and human service delivery systems. While this evidence is compelling, many organizations have struggled to integrate cultural competence into how they conceptualize and implement person-centered thinking, planning, and practice. This webinar will: (1) Describe a framework for cultural competence and at the individual and organizations levels; (2) Provide a “real life” example of an organizations that values and practices cultural competence; and (3) Highlight personal narratives of individuals who will share what culturally competent services mean to them; and (4) Describe how cultural competence and person-centered thinking and practice are integrally linked.
Duration: 1 hour 30 minutes