The pandemic has accelerated the adoption of technology across a range of hospitality and real estate asset classes, and is now intrinsic to not only smarter buildings, operations, distribution and pricing decisions but in offering customer experience and reassurance. What have been the main developments in the field, what is coming next and how can operators maintain the right balance of tech v humanity?
Stuart Duncan, Founder, Apartrooms and SmartLock Europe
Jim Dolan, Managing Director, Technology Consulting, KPMG
Lennert de Jong, CTO, Citizen M Hotels
Philip Laukart, Managing Director, WeWash, GmbH
Giles Horwitch-Smith, CEO, Res:Harmonics