PCAAE Pathways to Recovery Webinar Series
June 23, 2021 | Wednesday | 9:00 a.m. Manila Time
Title: “Bring Me Higher Love: Creating Customer & Member Loyalty through Engagement”
Each segment of your customer or member base needs an experience that will take them to the next level of love and loyalty. Learn how engagement can help you get them there.
Robert Barnes, CAE
Country Manager Asia-Pacific, Higher Logic
Robert’s first association job at 19 years old kicked off a career in association management spanning 25 years, three countries and multiple associations including Surf Life Saving Australia and Fitness Australia. A husband to Nicole and father to Lockyer and Keeley, Robert lives in the southern beaches area of Sydney, Australia. Surfing, biking, snowboarding and wake-boarding dominate any spare time Robert gets outside of work and family. He recently published his first book – a children's picture book titled, “Benjamin Allsorts Likes All Sorts of Sports.” Robert also published an online course called “Inbox Zero” helping people take control of their email inboxes in just 37 minutes. In 2020, Robert received his Certified Association Executive (CAE) designation from the American Society of Association Executives (ASAE) being one of only a handful of Australians to gain this credential.