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Build a Team that Rocks!
To take your practice to the next level, well-defined systems and proper training must be in place. When team members understand the ‘why’ behind ‘what’ they are asked to do, the practice runs more efficiently and smoothly. Learning the importance of and the skills of creating the ultimate customer service experience for your patients will produce a happier, motivated team and loyal, lifelong patients. Understanding what patients are thinking and how they process information will help increase case acceptance exponentially and recognizing that most offices have a backdoor problem and how to close it will take the focus off only new patients and help your numbers grow.

Learning Objectives:
-Define your WHY and Remembering your PURPOSE.
-Understand the business cycle and the importance of customer service in the dental office.
-Learn the key to case acceptance by breaking down and understanding the buying cycle
-Recognize the importance of reactivation

Webinar registration closes 1 hour prior to webinar start time.

Payment must be received by webinar start time. No registrations will be approved after the webinar begins.

Attendee must be present for 90% of webinar running time in order to be eligible for continuing education credit.

Apr 21, 2020 08:00 PM in Central Time (US and Canada)

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Speakers

Laura Hatch
Founder & CEO of Front Office Rocks!
Laura Hatch is known internationally as the Leader in Dental Front Office Solutions and Training. A keynote speaker, author, and coach, Laura is best known as the founder of Front Office Rocks™, a virtual training platform for dental teams. Front Office Rocks™ offers virtual training in all areas of the dental office and teaches the importance exceptional customer service. Using her unique style and interactive delivery methods, Laura loves to help dental teams learn the systems and methods to achieve unprecedented results. Through this work, she has become a mentor to her clients & her colleagues and in response, she has continued to expand the Front Office Rocks™ program with new and innovative training protocol to help take her dentists and their teams to the next level. Laura is a best-selling author of her book “Step Away from the Drill” and a member of the National Speaker’s Association, the Speaking Consulting Network and the Academy of Dental Management Consultants.