Join the founders of Mergeable (mergeable.io) and Valuize Consulting (valuizeconsulting.com) for a discussion on the role of pre-sales in customer success. Today companies are met with an overwhelming amount of marketing on customer success, leaving organizations with a belief that they need to implement some formal customer success title in order to prescribe successful outcomes to their customers. In this process, a lot of organizations are losing sight of what's most important--the customer.
In this webinar we’ll do our best to:
-Define the roles of customer success and pre-sales
-Explain why pre-sales is critical to a customer’s success
-Suggest different methods for prescribing outcomes during pre-sales so you can avoid signing up a customer who isn’t a great fit
-Provide you with a framework for building success and adoption plans
-Answer any questions you might have