Are you failing to meet the demand for a personalized, self-service experience that today’s customer has come to expect? Is your CSAT score suffering as you face higher customer churn rates and increased contact center costs? Does your organization lack the automation required to deliver quick and permanent resolutions to customer issues?
With customer service at the heart of so many businesses, the customer experience is not something you can afford to get wrong. Fortunately, there is a way to optimize your customer service processes and increase revenues by resolving customer issues faster and developing new opportunities for cross-sells.
Join us for this live demo to learn how ServiceNow Customer Service Management can:
• Elevate the customer service experience from request to resolution
• Increase your CSAT with personalized self-service options and automated solutions to common customer requests
• Boost efficiency by resolving issues faster
• Remove silos by connecting Customer Service with other departments
• Improve products and services by analyzing trends, identifying issues, and proactively notifying customers
Not only will you see ServiceNow CSM in action, but you’ll also get to ask our ServiceNow CSM SME anything you want about the solution and how it can transform your business--and your career. So, bring your best questions, challenge us! We like a good challenge to keep us on our toes. We hope to see you there!