2020 demonstrated the necessity for travel companies to be agile in their customer service to overcome the industry challenges they’re facing. More and more travel businesses are realizing the benefits of combining artificial intelligence (AI) and machine learning with the unique value only humans can deliver. Building a hybrid workforce of humans and AI-powered agents is a great way to maximize efficiency while continuing to deliver high-quality customer experiences. Using AI models to optimize customer experience has made many travel companies more efficient and scalable, permitting them to support all customer requests on time and with outstanding quality.
In this session, you’ll learn:
• How real travel companies have used AI to deliver better customer experiences
• What it takes to balance speed, quality, and accuracy
• Why AI works best with humans in the loop
• How to carry these strategies into your own business going forward
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