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Improving Retail Customer Service using Effective Onboarding
Between increased competition, rapidly changing customer expectations and high turnover rates, retail organizations are finding it difficult to quickly engage with new hires. Investing in an effective onboarding program can improve engagement for new employees, while playing a crucial role in customer satisfaction for today’s retailers. In collaboration with Training Industry, D2L recently completed a research study to understand onboarding practices for sales staff in retail organizations.

Join us for this complimentary webinar while we explore research findings and discuss how retailers can quickly implement these insights in their organization. Your hosts, Andra Popescu, senior vertical marketing manager at D2L, and Tom Whelan, director of corporate research at Training Industry, will help you understand:

- Effective training practices when developing an onboarding program
- Impact of learning on the time to proficiency and quota attainment for new retail salespeople
- Relationship between the onboarding program, customer experience and employee turnover



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Apr 3, 2019 1:00 PM in Eastern Time (US and Canada)

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