Enhancing Motivation to Serve the Public Interest
What motivates employees to work hard to serve the public interest? This talk presents the results of a recent book in which my colleague Dr. Christian Schuster and myself systematically review answers from public administration research to the classic debate on how to motivate employees. We locate this research in a novel two-dimensional typology which shows that employees can be motivated for other- and self-interested reasons; and extrinsic (motivated by outcomes) and intrinsic (motivated by work itself) reasons. Public administration research sheds significant light on extrinsic motivators: working hard to help society (public service motivation), one’s organization (organizational commitment) and oneself (financial incentives). Future research should focus on hitherto understudied motivators: symbolic rewards and intrinsic motivators, such as enjoyable work tasks, warm glow, and relatedness with colleagues.

Sep 4, 2019 03:00 PM in Zurich

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Marc Esteve
Associate professor in International Public management at the UCL School of Public Policy @UCL School of Public Policy
Marc Esteve is an Associate professor in International Public management at the UCL School of Public Policy, where he also directs de MPA in Public Administration and Management. In addition, he is also a visiting Associate Professor at ESADE Business School, in the department of General Management and Strategy. He received his PhD in management sciences from ESADE Business School-Ramon Llull University in 2012, and prior to coming to UCL, he was a visiting research fellow at Cardiff Business School (2011), and a postdoc at the Institute of Public Governance and Management (ESADE Business School). Dr Esteve’s primary research interests have focused on understanding how individual characteristics influence decision making, specifically in interorganizational collaborations. He is currently delving more deeply into the mechanisms and effects of personality in the context of collaboration; his present research involves a study that explores the role of core personality variables on the