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The Housing Ombudsman Service - Complaint Handling Code Webinar
We have published our new Complaint Handling Code, developed in consultation with the sector with the aim of achieving greater consistency across landlords’ complaint-handling procedures. It is part of our strengthened powers set out in the revised Housing Ombudsman Scheme. The revised Scheme took effect on the 1 September 2020. This session will also cover our new complaint handling failure powers as part of the revised Scheme.

Mar 30, 2021 03:00 PM in London

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