Aileen McColgan, 11 KBW (Chair)
Kathleen Heycock, Farrer & Co
Rob Lewis, Mishcon de Reya
In this session, Kathleen Heycock, Partner at Farrer & Co, and Robert Lewis, Managing Associate at Mishcon de Reya, will provide their tips, best practice and pitfalls to avoid in communicating with participants through the journey of an investigation. The discussion will cover communications with complainants, subjects of investigations and witnesses, dealing with issues such as requests for anonymity, confidentiality, the avoidance of perceptions of bias and wellbeing.