Meeting your customer wherever they are, regardless of their communication channel is more important now in a remote work environment than ever before. Organizations that implement call tracking as part of an omnichannel communication strategy allows them to deliver a seamless experience for both their customers and their agents. Join CallTrackingMetrics and Deepgram for a webinar on the power of conversations in omnichannel to learn how organizations can leverage voice today at scale to better support their operations.
In this webinar, you will learn:
• Emerging trends impacting omni-channel strategies
• How to overcome challenges related to voice channels
• Practical examples for using call tracking and transcription in your agent workflows and customer experiences