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Improving Customer Service With Bots & Omni-Channel
Organizations today are constantly challenged to increase worker productivity and customer satisfaction. In this webinar, we’ll discuss how speech recognition, text to speech and voice biometrics can be integrated with back-end data sources to implement voice bots. We’ll also discuss how chat/SMS bots can be used for message based interactions. And when customers need to speak with a live agent, you can be sure any information collected by bots will be passed to the live agent for screen pop and logged into the customer journey. Voice bots and chat bots can be used for both inbound and outbound contacts and both use the same back-end AI knowledge base. LumenVox and CCT Solutions are both leaders in providing customer contact solutions and offer a broad range of automation and omni-channel solutions to help organizations increase worker productivity and customer satisfaction. Please join us for this informative webinar and a chance to win a $250 Amazon Gift Card.

Nov 11, 2020 01:00 PM in Eastern Time (US and Canada)

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Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Duke Bond.