Traditional role-playing methods require customer service reps to be in the same room and play face-to-face. This can be costly and difficult to manage. It also makes it difficult for others to review and measure improvement.
Forio's Performer allows for learning solo or together with a group of CSRs. The content can be easily customized to the roles and key performance measures of your organization. Model responses quickly bubble to the top for others to see and emulate.
In this webinar, we'll explore how organizations have used Performer to support skills training for thousands of CSRs. We'll then show you how you can easily build your own CSR training program using Forio Performer.
Join us on August 14th at 10:00 am Pacific Time.