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HGF IP in Retail Training Module 12: Practical steps for risk minimisation & effective communication across your business
Inevitably issues will arise across all areas of your business from the inadvertent disclosure of sensitive information through to the handling of customer complaints, public exposure, manufacturing problems, product recall or even dawn raids. Whilst some risks can be avoided, it is quite often the inappropriate handling of situations and panic responses made by a business that can cause the greatest damage. With over 12 years’ experience working in-house directly with business teams and functions, Michelle talks through her insights and the practical steps she has seen work most effectively.

In this module we will discuss what steps can be taken as a matter of good business practice to prevent or minimise your business’ risk and exposure which can be as simple as training staff on how best to create and share internal or external communications or on how to initiate and run an ‘issue management team’ most effectively.

Jan 14, 2021 11:00 AM in London

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Michelle Davies
Legal Director @HGF Limited
Michelle is an experienced solicitor and transactional IP specialist, working regularly within the retail and commercial sector to provide specific advice on commercial contracting, T&Cs, data privacy and other consumer facing responsibilities.