This is a 90 minute webinar. Effective communication is a critical component of team-based patient care. Everyone constantly communicates, with verbal, non-verbal and written cues that can be either effective or ineffective, constructive or destructive. When we lack the awareness of our communication, there is a reduction in the effectiveness of the team and patient outcomes. According to the Institute for Healthcare, extensive research has shown that “no matter how knowledgeable a clinician might be, if he or she is not able to open good communication” with the patient and their team members, he or she will be ineffective and may be at increased risk for errors. In this session, we will focus on growing team member awareness of communication and provide tools and strategies for improving effectiveness.
- Identify barriers to effective team communication.
- Practice reflective listening.
- Be able to successfully utilize the "eight rights of adult-to-adult conversation" in the work environment
- Create a three-step action plan for improving the team and patient communication.
This event is FREE to all Community Health Center staff in Colorado and Region VIII as well as members of CASBHC. All other participants will be invoiced $75 after the event.