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The Housing Ombudsman Service - Complaint Handling Code Webinar
We have published our new Complaint Handling Code, developed in consultation with the sector with the aim of achieving greater consistency across landlords’ complaint-handling procedures. It is part of our strengthened powers set out in the revised Housing Ombudsman Scheme. The revised Scheme will take effect from 1 September. The session will also cover our new complaint handling failure orders also due to be published next month and part of the revised Scheme.

Dec 10, 2020 11:00 AM in London

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Richard Blakeway
Housing Ombudsman @The Housing Ombudsman Service
Richard was appointed as Housing Ombudsman from 1 September 2019. He has extensive experience in the housing sector, with previous roles including Deputy Mayor of London for Housing, chair of the Homes for London board and non-executive director of Homes England. During his eight years at the Greater London Authority, Richard was responsible for a major investment programme, overseeing the delivery of 100,000 affordable homes and regeneration plans for 670 hectares of land owned by the authority. Richard led the creation of the first team at City Hall to address rough sleeping, commissioning around £10 million of services each year, as well as the first Social Impact Bond on homelessness