When two or more individuals work together there is always opportunity for conflict. Conflict can be beneficial to an organization if it is managed well, but if it is ignored it can be very detrimental. There are very few people that like to deal with conflict, but it is going to happen and leaders within the organization need to identify it, attempt to resolve it and take steps to minimize it from occurring again.
Learning Objective 1: Understand the ramifications of conflict between employees within your organization
Learning Objective 2: Develop strategies to resolve the conflict between employees
Learning Objective 3: How to establish parameters of behavior as the employees begin to move forward after the conflict