Person-centered practices require system capacity to respond effectively to the communication needs of diverse populations. Persons with limited English proficiency, those who have low literacy skills or are not literate either in English or their language of origin, persons with disabilities, those who struggle with health and mental health literacy, and persons who are deaf or hard of hearing all have unique communication needs in our health care and human services systems. The Georgetown University National Center for Cultural Competence puts forth a model for linguistic competence that addresses the interests and needs of these diverse populations within the contexts of the broad array of health and human services systems in the U.S.
This webinar will: (a) take an in depth look at linguistic competence; (b) describe its foundational policies, structures, and practices with an emphasis on health care, mental health care, and disability and aging services; (d) offer the perspectives of persons with lived experience and the organizations that provide linguistically competent care, services, and supports; and (e) delineate the inseparable relationship between linguistic competence and person-centered practice.
1. Differentiate linguistic competence from language access and implementation.
2. Cite legal mandates, requirements, and standards for language access and implementation.
3. Examine these concepts and mandates within the context of their respective roles and responsibilities.