Finding the balance between security and customer experience initiatives is one of the biggest challenges facing contact centres.
In this webinar, we’ll show you how to eliminate the risk of fraud, meet ever-changing security obligations, create a great customer experience for your customers while improving payment success rates and cash flow for your business.
Who is this webinar for?
If you have responsibility for managing contact centres or managing security and compliance this webinar is for you. Ask yourself:
• Do you want customers to know their data is secure?
• Does your contact centre handle credit card payments?
• Do your contact centre agents divert calls to a payments phone system when the time comes to take payments only to find that the call drops out or the payment is not completed?
• Does your organisation find that the contact centre environment is still one of the most challenging areas to address when it comes to credit card security and compliance?
• Does your organisation find it hard to meet security and compliance requirements, while maintaining a great customer experience?
• Are you still using outdated pause and resume call technology to address credit card data within your contact centre?
• Are you interested in reducing call handling times within your contact centre?
If any of these sound like your organisation, register for our free webinar today.