No business, industry or economy has been spared from the devastating effects of Covid-19. Some industries have taken the impact much harder than others. Services, from airlines to restaurants and live events, have been particularly badly hit. Face-to-face businesses not only need to find creative solutions to adapt to a ‘new normal’, but require a fundamental redesign in order to survive. Join Johannesburg Business School (JBS), and Herman Singh, CEO of Future Advisory and Professor of Practise at the JBS, for a discussion on how the services industry can prepare now, for the world beyond coronavirus.