Webinar Registration

Topic

Customer Journey Mapping Success Series: Using Journey Mapping to Kickstart Your CX Program

Description

Heart of the Customer and Medallia join forces to bring you this Webinar.

The best customer experience programs use journey mapping to boost efforts to drive customer-focused change. Ensure your journey maps don’t just sit in a drawer, but instead increase engagement by embedding the voice of your customers in decision-making throughout your organization.

Key takeaways:
• How best-practice CX programs differ from programs that don’t get results.
• How to use personas developed in journey mapping to engage the organization.
• How journey maps can be used to design a measurement approach to get executives invested in your CX program.

Time

May 30, 2019 11:00 AM in Central Time (US and Canada)

* Required information

Speakers

Jim Tincher

Heart of the Customer

Jim is our Mapper-in-Chief and Lead Consultant. Jim sees the world in a special way: through the eyes of customers. With a lifelong passion for customer experience, Jim founded Heart of the Customer to help companies of all sizes increase customer engagement. Before launching the company, Jim led customer engagement initiatives at Best Buy and UnitedHealth Group. In the process, he became an expert in using voice of the customer research to identify unmet needs, develop new products, and improve customer service. His Heart of the Customer Journey Maps™ are a powerful tool designed with one simple goal: increasing customer loyalty. Customers ranging from start-ups to Fortune 500 companies use his processes to improve customer-focused results.

Nicole Newton

Heart of the Customer

Nicole’s passions include leading customer experience improvement efforts, infusing the voice of the customer into decision making and strategy, and improving every employee’s ability to connect to customers. She has built and run customer experience and marketing research functions within a Fortune 500 organization. Nicole is a RIVA-certified focus group facilitator whose work focuses on customer loyalty and retention, new product development, product and usability improvements, and identification of growth opportunities. She holds a Bachelor of Science in economics from the University of Minnesota and a Master of Business Administration from Fordham University. Nicole is also a Certified Customer Experience Professional (CCXP) – only the eighth in the world to earn that designation.

All fields are required

Your Information
Send to
Message preview	Hi there, You are invited to a Zoom webinar. When: May 30, 2019 11:00 AM Central Time (US and Canada) Topic: Customer Journey Mapping Success Series: Using Journey Mapping to Kickstart Your CX Program Register in advance for this webinar: https://zoom.us/webinar/register/WN_Ga7Zd635SGKeKspu-_PtFg After registering, you will receive a confirmation email containing information about joining the webinar. ---------- Webinar Speakers Jim Tincher (Heart of the Customer ) Jim is our Mapper-in-Chief and Lead Consultant. Jim sees the world in a special way: through the eyes of customers. With a lifelong passion for customer experience, Jim founded Heart of the Customer to help companies of all sizes increase customer engagement. Before launching the company, Jim led customer engagement initiatives at Best Buy and UnitedHealth Group. In the process, he became an expert in using voice of the customer research to identify unmet needs, develop new products, and improve customer service. His Heart of the Customer Journey Maps™ are a powerful tool designed with one simple goal: increasing customer loyalty. Customers ranging from start-ups to Fortune 500 companies use his processes to improve customer-focused results. Nicole Newton (Heart of the Customer ) Nicole’s passions include leading customer experience improvement efforts, infusing the voice of the customer into decision making and strategy, and improving every employee’s ability to connect to customers. She has built and run customer experience and marketing research functions within a Fortune 500 organization. Nicole is a RIVA-certified focus group facilitator whose work focuses on customer loyalty and retention, new product development, product and usability improvements, and identification of growth opportunities. She holds a Bachelor of Science in economics from the University of Minnesota and a Master of Business Administration from Fordham University. Nicole is also a Certified Customer Experience Professional (CCXP) – only the eighth in the world to earn that designation.

Time Zone:

Webinar Registration

Speakers

Share via Email

Switch Time Zone

Upcoming Meetings