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Topic
Creating the Experience, We All Need
Description
Through time, providers everywhere have come to understand the necessity of positive patient experience in treatment plans. Arguably as critical as the medical advancements themselves, improvements in patient comfort have significant influence on the delivery and reception of care. For issues like navigation, coordination, and continuity, innovators in the industry have pioneered solutions to help patients feel valued and supported every moment between arrival and departure. Learn how these players are assisting clinicians and creating the healthcare experience we all need.
Moderator: Will Morris, MD, Executive Medical Director, Cleveland Clinic
Adrienne Boissy, MD, Chief Experience Officer, Cleveland Clinic
Antoinette Thomas, US Chief Patient Experience Officer, Microsoft
Time
Apr 13, 2021 01:00 PM in
Eastern Time (US and Canada)
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Innovation at Cleveland Clinic
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Hi there, You are invited to a Zoom webinar. When: Apr 13, 2021 01:00 PM Eastern Time (US and Canada) Topic: Creating the Experience, We All Need Register in advance for this webinar: https://zoom.us/webinar/register/WN_Fru3Vi7_RHKLckhiwk3LGg After registering, you will receive a confirmation email containing information about joining the webinar. ---------- Webinar Speakers Antionette Thomas (Chief Experience Officer @Microsoft) Antoinette's noble purpose is to use technology and data to improve the lives of the patients and families her healthcare customers serve. The patient experience has never been more important to clinical care delivery and business objectives of healthcare systems. Her experience with inpatient bedside digital systems to engage patients has created a passion for democratizing data that enables patients to move from passive to active participants in their health and wellness. Antoinette's passion lies in data analytics, cognitive computing, user experience, democratization of data, and healthcare consumerism. Prior to Microsoft, Antoinette served as Chief Nursing Officer of Oneview Healthcare. Her 13 year experience in healthcare IT also includes building and growing customer base and revenue in companies such as Alaris Carefusion (NKA BD) and Explorys which was acquired by IBM Watson. She also has 17 years practice in pediatric critical care focusing on pediatric cardiothoracic surgery. Adrienne Boissy, MD (Chief Experience Officer @Cleveland Clinic) Adrienne Boissy, MD, MA, is the Chief Experience Officer of the Cleveland Clinic Health System and a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis. Dr. Boissy leads initiatives to address and improve every aspect of a patient’s encounter with the Cleveland Clinic Health System – from their physical comfort to their educational, emotional and spiritual needs. Based on what matters most to patients, she sets the enterprise strategic vision for how to enable human centered care through design thinking, digital engagement, and compassionate innovation. Dr. Boissy co-chairs the Empathy and Innovation summit, the largest independent summit on patient experience in the world. She serves as Editor Emeritus of the Journal of Patient Experience, the Editorial Board of NEJM Journal, NPR, The Washington Post, Forbes, and The Atlantic, among others. A Harvard Macy scholar, she has been repeatedly recognized as a leading physician executive and thought leader.
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