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BroadWorks Call Center - Administrator Training
The OSSmosis 5 Administrator Portal allows IT Administrators and call center managers to easily manage and make changes to their Evolve IP call center services. During this training you’ll learn how to manage queue settings, upload custom announcements, and add disposition and unavailable codes. We’ll also show you how to adjust your agent and supervisor staffing, and assign time and holiday schedules to your queues.

For training on the other sections of OSSmosis, please attend the OSSmosis Administrator training.
You can choose to attend one or more of the following webinars.



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