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Systems Speaker Series on Customer Experience
On Thursday afternoon, May 20, the Social Security Advisory Board will host its fourth systems speaker series event on customer experience as a driver for modernizing IT. In this session, Barbara C. Morton, Deputy Chief Veterans Experience Officer at the Department of Veterans Affairs (VA) will focus on how the VA improved the veteran experience by collecting, capturing, and analyzing data and identifying pain points through human-centered design.

Jul 30, 2021 01:00 PM in Eastern Time (US and Canada)

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Speakers

Barbara C. Morton
Deputy Chief Veterans Experience Officer @Veterans Affairs