Much of a collection agency's focus when it comes to training is on working with new hires. But good collection agencies should also have management training programs, especially because it is likely that managers and supervisors will have a major impact on whether new hires leave unhappy or become long-term employees. One of the most frequent reasons why employees leave a job is because of poor relationships with their supervisors and managers, studies have indicated.
In today's economy, where finding qualified candidates is becoming more difficult everyday, maximizing retention is essential to ensuring compliance, maximizing operational efficiency, and an overall great growth strategy.
In this webinar, sponsored by Peak Revenue Learning, a panel of collection agency executives will share their insights and techniques into building reputable training programs for managers and supervisors.